Twitter is a community – a vibrant one – and is a relatively judgmental system, at least in terms of getting people to really and truly notice you.
If you’re going to seek connection, attention, and engagement through this medium, there are a few things you need to understand about why simply striving for the follow alone isn’t going to get you where you need to go unless you’re willing to put in some additional effort.
1. It’s too easy to automate and game.
There are scores of spammers, people who auto-follow without a second thought, and people who follow others to get a return follow and inflate their numbers…any number of games. Please hear this clearly: your follower numbers alone mean nothing. It’s just a (grossly inflated and inaccurate) view of the potential of your audience in aggregate, not even for a given tweet or moment. Period. End of story.
2. You’re easy to unfollow or ignore.
Clicking ‘follow’ is – as my co-author Jay Baer would aptly describe – one click. Of one finger. It’s not a tattoo. Or a contract. Or some even kind of committal level of loyalty or long term interest. In most cases, it’s passing curiosity at the start (or even a cursory gesture of housekeeping) until you prove there’s something worthwhile sticking around for. Or, it’s the acknowledgement of an existing affinity that had nothing to do with whether or not you were on Twitter, but is the representation of a relationship that’s long existed. It’s a virtual rubber stamp, or sticker on your laptop.
The follow itself is the gesture, not the promise. And undoing that is as easy as the same single click of the single finger if you can’t find a way to keep it interesting or valuable (to us, not you). There’s already enough gobbledygook out there that you’ll get unfollowed in a flash if you’re simply noise.
3. The “power” tweeters have a critical mass.
This is the secret here. Once you get beyond following a couple hundred people (or beyond Dunbar’s 150 perhaps), it becomes difficult to pay attention to the entire immersive stream. So, we have things like Twitter lists, and groups or columns on our Twitter clients to help us sort the people and entities we want to pay close attention into buckets or categories.
Typically, that’s in groups of close friends we want to stay in touch with, colleagues, those who stimulate thought, industry leaders, etc. If you want to make it into one of those coveted groups or lists after people start segmenting their attention, you best be doing more than sharing your promotions and press releases. The goal is to get beyond filters. Why?
The rest remains in the massive, collective stream. People might check that occasionally, or rarely (like me. And if you’re keen to know why I follow so many anyway, look here). They might ignore it altogether. But if you’re lost in that fray, your chances of getting seen in the swarm decrease dramatically with time if all you’re doing is pumping out promotional, self-serving, uninteresting stuff. You become invisible. Even unwanted. And quickly.
The Solution
Stop using Twitter as a promotion vehicle alone.
I know that’s hard to accept. I know you want to throw your logo up there, toss out your daily awesome special, share your super awesome news, pimp your super awesome product. But you’re going to get lost in the fray, I promise. There’s simply too much noise out there anymore to be playing in the contest of who can shout the loudest. And unless they’re in the immediate throes of a transaction, your customers and prospects likely care about a lot more about what you stand for as a whole, in everyday moments in between their purchases, than what you’re selling.
You have to get out there and build a Twitter community with substance, even if you’re a business. With people at the helm, talking to other people. Yes, even if you’re in B2B. More definitely does not equal better. The noisier it gets out there, the less lazy you have to be about building your presence on a site where everyone wants attention but few have spent the time and effort to earn it.
Solid intent and purpose requires patience. Patience and genuine effort beget initial connections that are weak but mindful. Initial weak connections cultivated with attention and demonstrated mutual interest become strong ones that can be active and vocal.
But the more dense the field, the more precise and honed your efforts must be to earn those connections. And earn them you must.
Quit collecting people like bottlecaps. Learn what the tools are intended to do, rather than the purpose you’d simply like them to serve. The opposite of love isn’t hate, it’s indifference. Or in the case of social networks, irrelevance.
How patient and dedicated are you willing to be?
I have to admit, Amber, that I have been spending less time on Twitter because I think it has become less of a community and more of a link-sharing farm. My following habits have also substantially changed for reasons you so eloquently articulate.
People don’t exchange contact information with everyone they meet and they shouldn’t follow every Tweeter they come across, even the famous ones like you. Only follow if you intent on interacting and forming a relationship.
Amber,
There must be something in the air today. This is the second post I have seen concerning Twitter and lists and followers and substance.
There is a chasm between a follow and engagement, and it’s in that span that people decide whether to work at the relationship. To me, adding you to a list means I do want more of you in my life, and that I am willing to work at it.
And, you’re so right. There is often this feeling that since we are all digital now, that the relationship should just happen in seconds. Hey, we’re following each other. We’re best buds now? right? So I can send you all my promo crap now, right? It’s often overlooked that relationships take time. In the case of Twitter, it may take even longer because I CAN’T be in the same room with you, sharing a cup of coffee and chatting for several minutes to figure you out.
But, this I know for sure, I have developed some very solid relationships on Twitter because I have taken time. It works.
Hey. Paul.. I think this was a needed post for all the Serious social media entrepreneurs who actually understand this medium, but fail to implement it due to all the possible adhoc demands of our clients 🙂 This had to burst out someday!
Amber,
I’m absolutely delighted that
Many of my clients still measure social media success by numbers of followers. It’s totally a pissing contest with their competitors. I think that this is largely due to the fact that they aren’t the ones engaging on-line. They’ve either outsourced or have a staff person manage the social media dashboard.
In the cases where quantity overrules quantity, I advise they filter and converse with people invested in a relationship while they rack up meaningless followers to appease the “nuymbers” guy.
I’ve stopped following lists. I now only follow keywords and hashtags of the subjects I need to learn and what I am interested in. I’ve found many people who are considered “influencers” show up in these streams. They must be doing something right.
I do much the same. I find greater flexibility in following topic threads and hashtags vs. my own or others’ curated lists, which can get stale over time. The good stuff does tend to float to the top, I find.
I do much the same. I find greater flexibility in following topic threads and hashtags vs. my own or others’ curated lists, which can get stale over time. The good stuff does tend to float to the top, I find.
I do much the same. I find greater flexibility in following topic threads and hashtags vs. my own or others’ curated lists, which can get stale over time. The good stuff does tend to float to the top, I find.
Hi Amber,
It’s so funny you wrote about this. I was just contemplating the value of paying zero attention to not only my follower list, but those I follow in aggregate.
I feel like it’s far easier to get value out of Twitter, if you take this somewhat radical approach.
1. Monitor hashtags and keywords you’re interested in, as Mike and David say.
2. Follow (or create one core list) of people who have provided value to you, either because you know them personally as friends, or they’re someone notable in your industry you respect, or you’ve come in contact with them somehow. (I’m sure there are other good reasons, but these are mine.)
3. Early on I didn’t do a good job of putting my friends/close contacts into one list. So now the people I follow whom I really care about are scattered throughout different lists. Don’t make that mistake.
4. Until you have at least 1,000 followers of any size, I feel it’s almost useless to ask questions not directed at anyone specifically. My list of followers stands at 1,100ish, but it’s only just now that I’m noticing the amount of RTs I get is growing, and I’m getting more response to my tweets. And a lot of that might be due to people following me because of guest blogging I’ve been doing, which provided value for them. So those followers are real people who followed me for me, meaning they care more about what I say, than people trying to sell me stuff.
5. The longer I’m on Twitter, the more I feel like it’s value lies in treating it like a small networking event. Reach out to individuals you want to get to know better. Join conversations you care about already in progress.
6. Please, please, ignore the crowd.
I wish more people would listen to this kind of position. I think that 2 way interaction is essential to winning on Twitter. Having conversations is like the tigerblood of the social media universe. You need it if you’re going to win.
I’d much rather take my time and curate and learn more about the people I follow before moving on. I want to get their intricacies, understand what they like and dislike, what they’re interested in and then figure out how I can help connect them to other people I’ve learned about along the way. You become much more valuable to the Twittersphere if you’ll pay attention to nuances and learn who people are really about. I’d rather follow a few people and have tremendous depth to the relationship than too many that I only know at the ankle-deep level.
Pay attention and listen.
Hahaha. Love this. And so timely, as I just posted my thoughts on “Being Authentic in Twitter and in Life.” (http://jeniontherun.blogspot.com/2011/03/being-authentic-in-twitter-and-in.html
You call them bottlecaps. I called them Pez.
Thanks for sharing — great article!
The biggest “problem” with Twitter is that it requires patience. People don’t just follow you for craps and giggles.. they want engagement; a REASON to buy into YOU. Forced chatter, only putting up links or building your numbers just for the fun of it is really someone who doesn’t understand the point behind Twitter to begin with. As always Amber… great stuff.
I am selfish and objective, I don’t work on Social Media, therefore, I follow exactly the subjects that I like (IT, finance, fashion, trance music, etc). Some times I get 20 new followers in a day, sometimes I lose 20, but I use Twitter to please myself and not others.
I’ll instigate. How much of this is Twitter (corporate)’s Fault? In their quest to remain relevant against FB, they’ve been touting number of users and number of tweets, particularly as they recently celebrated an anniversary. How many of those users are bots and how many of those tweets are poorly executed corporate promotions, repeating the same message hourly? Why would Twitter allow an account with 0 tweets, 758 following and 720 following to remain an active account? Who are the 720 followers, and what are they following?
How much of the blame goes to the Social Media industry, that rarely polices itself and sells “you gotta be on the Twitter” and has helped to create “follower frenzy”?
Lastly, much of the blame is on the end user. You wouldn’t hang around with losers that aren’t interesting or don’t have anything important to say in real life, why would you choose to do that online?
“The goal is to get beyond filters.” – this is why Hootsuite is my friend and I get to follow folks like you “beyond the filters” who bring it every time. Thanks for that, btw.
I agree with Jay. Reading blogs and leaving insightful comments is a much better way to bring attention to your services. Twitter can only bring you so far.
Follow @EveryJoke on Twitter…
And follow my personal account.. @KevanGC!
“Solid intent and purpose requires patience. Patience and genuine effort beget initial connections that are weak but mindful. Initial weak connections cultivated with attention and demonstrated mutual interest become strong ones that can be active and vocal.”
This sums up not just my twitter experience, but my online presence as well. It takes patience and genuine effort. I’ve met some incredible people online, Twitter, in particular. From there, I’ve found new blogs, taken the time to comment and engage and in return, see folks commenting on my own blog posts. It’s beautiful. But it also takes time.
I just recently joined an online group that promotes posts automatically based on relationships. I’ve only been at it for about 10 days, but so far, I know it’s not for me. It’s not the organic process that you’ve mentioned here in this post, and it’s not the organic process that I’ve used to build my network so far. I think that approach can work for lots and lots of folks and its intent is awesome: promote bloggers who often aren’t, but for me, I’m going back to organic cultivation!
It really has to be about more than the numbers. I remember how excited I was when I hit some magical number –woohoo, I have xxx followers. But who really cares? As you say, a community with substance is much more valuable and certainly more enjoyable to connect with. Each of us can determine what the “substance” needs to be, but if you are all push and no engagement, I will not be returning the follow favor.
Excellent Post Amer! Very interesting insights capture in your post. Must read for all tweeters 🙂
This has been the most common problem specifically in India, where most of the brands of enthusiasts end up doing. I completely agree the number of followers should not matter in any given case. All it should matter is what kind of content contributor are you. Are you contribution to the overall information encyclopedia! I think even having 5000 followers will not make any different to the brand or an individual if they are not contribution to the overall Social Ecosystem. 🙂
Thanks Amber. Just emailed a link of this article to my bosses. We ALL tend to measure success based on Followers
Great article. Twitter has definitely become a “game”. It’s a shame Twitter hasn’t made changes to prevent the spammers that make it hard to know if you have 100 loyal followers or 100 lonely singles looking for a good time.
Thank you for writing and sharing. It is reasuring to know its not just me looking for substance. There is method in the madness. I love twitter and after a bit of demonstrating usually via Tweetdeck my clients do to. Its about conversation and lets face it we don’t always want to talk to everyone or have time. Knowing your own personal capacity is so important to I find.
again thanks for posting
I appreciated your critique of Twitter. The articles that outline the downsides of Twitter are few and far between. I agree with your statement that once you reach 150 follows you will be overwhelmed. Some companies or people tweet articles, links, pictures and blips all day long, cluttering my feed and distracting me from people whose tweets I am genuinely interested in. These actions do not make me feel more connected to the business; rather, I feel more distant and more likely to stop following. I’d much rather have a few good follows who post tweets of substance than a large number whose content I could care less about.
Amber, I’ve rarely posted a comment but always enjoy getting the Brass Tack emails because of how much they make me think about business in general.
After I read your column yesterday, I was subjected to a news report about Twitter on my favorite radio station that consisted of the DJ reading that only 20,000 users consume 50% of the tweets onsite. Then he started whining about how its all us reading celebrity nonsense and that no one follows him.
I wanted to kick his behind after that – who cares how many followers you have? How does he know people who aren’t members are surfing his Twitter to see what he thinks and then signing off? Or that people who aren’t followers might check him out while checking around their Twitter accounts? I think this topic is important because no one seems to realize that followers are a BS number meant to try and give some metric to Twitter because you can’t measure relationships, number of offline contacts, number of thought-provoking conversations offline, or number of changes in business strategy because of something profound that was placed on Twitter by a trusted friend or colleague, or random serendipity.
Yes, I’ve got a decent size group following me/I’m following. Do I look at all of them regularly? No. But I do look at my close friends list, I do look at lists by topic, and then every so often, I check that main list for that neat randomness that comes from being in a community of people I respect and having a lot more than just my eyes and ears to find something. I don’t expect anyone following me to constantly check my twitter for my latest news, either – I suspect I am on that main list in a lot of cases rather than the special friend list.
Kudos for a great column, Amber! Please keep it up! 😉
Thanks for answering a question that’s been in my mind for a while- how many people should I follow?
Great content. You are right. Twitter is a great platform for the marketers to find relevant audience and to have a participation with them. Getting followed by a huge crowd is not a big deal. What more important is to activate them and to encourage them to be participative and to create an engagement aroung your ideas. One may have thousands of Twitter followers but is he/she is not getting even a single mention, are those followers worth having?
thanks for sharing this valuable post Amber.
http://www.facebook.com/vizzmedia
Hi Amber. Its difficult justifying the Man-Hours spent building communities when we don’t have the ‘Large Numbers” to show. ‘Management’ still measures success and i dare say ‘engagement’ in ‘Number” of followers, fans, likes etc & any other such highfalutin sounding epithet. Why don’t we as practitioners come up with a way to measure engagement and interaction (I dare say that i’ve already seen some exciting prospects). Here’s what i do. I ascribe marks to certain key criteria at the end of the month, add them up and express that figure as a percentage. This Percentage Engagement when compared to New Business generated within that period provides a figure I call it “Monthly Engagement Index”.
Good post, thanks for sharing.
The author can point out the problem, but can’t deliver an actual solution despite promising one in the article heading. Or maybe that is the “solution” being offered here: Lie to people. Typical.
Thank you Amber. You understand Twitter with remarkable insight.
Excellent article, still relevant, thank you Amber… also appreciate your writing style – it’s evocative.