I’m often surprised at how folks say they’re collaborative in nature, but rarely bear that out in their actions. Collaborations are the ideal – we all know that more brains are better than one – but they’re not as easy as just having enthusiasm for working together.
Collaboration is a bit science, and a bit art. And the right ingredients can help make a collective project really sing, and provide a great experience as well as great results. Here’s my take from my experience with successful collaborations. I’d love for you to add yours in the comments.
1. Â Purpose & Direction
Many collaborations fail before they start because the people involved aren’t sure what they’re trying to accomplish. Like many projects and processes, collaborative ones need a purpose, and a clear direction. Everyone needs to be working from the same set of sheet music, understand roles and expectations, Â and understand what a successful project looks like.
Collaboration has to be voluntary, too, like it or not. You can’t force it on someone who doesn’t want to participate. If you do, that will end up being your focus, trying to manage their participation, and it will end up detracting from the project itself.
2. Communication
This is sort of a universal constant for executing anything well involving more than one person – from relationships to product launches. But specifically, collaboration projects require regular updates among the participants as well as through to any of their team members that might be impacted by the project. Participants need to communicate as a group as well as between individuals, and understand what the most appropriate, efficient, and expected communication mechanisms and tools are.
The style of communication should come into play, too. Not only does communication need to be consistent, but it needs to be open and honest while respectful. Jargon and company-speak don’t do much to move a project forward, and questioning, criticism, and encouragement can really go a long way to making a project better.
3. Team Dynamics
This is defined a number of ways, but mostly it has to do with two things: complimentary skills, and personality compromises.
It’s a beautiful thing when you’re collaborating with someone who can practically complete your sentences. But the tricky parts come when that doesn’t happen, and when you have to smooth the wrinkles between differing viewpoints, work styles, or attitudes.
As a group, you need to agree to foster an environment of tolerance for different ideas and opinions, but not for personal slights or drama-infused conflicts. Critiques should be kept to the ideas, and not the people behind them. Personal conflicts need to be resolved outside the group, or both members need to go if they can’t work it out.
Surrounded by differences, people fear that their ideas aren’t good enough or that someone else must have thought of it first (we call that impostor syndrome). Giving people a voice among the group, and establish a project framework that does its best to intersect how the entire group works best, from communication to how to share ideas to how to broach a disagreement.
At the very start of the project, everyone needs to talk about and agree on where those differences and commonalities are. Don’t underestimate this.
4. Leadership
Related to the above, and contrary to the often-cited warm fuzzy idea of collaboration, these kinds of projects need leadership and management. Sometimes, leaders emerge naturally from the groups, but don’t mistake assertiveness or perceived rockstardom for effective leadership. The loudest voice in the room isn’t necessarily the best leader.
Project managers need to be capable of listening attentively (which requires not talking), acting as a bit of a mediator and bridge to foster communication, and help constantly ask “okay, where do we go next and who’s doing what” to keep the project on track. Simply put, they’re the glue that holds the group – and the project – together, and they know how to make the best of everyone’s talents, skills, and capacity to get everything done.
5. Validation and Investment
When I asked about it on Twitter yesterday, so many people said that collaborations fail – or perhaps don’t even start – because people are afraid to relinquish control or share the credit. The solution to that, at least in part, is to ask at the start what would make each member of the team feel they’ve gotten something valuable out of the project when it’s over, and try as a group to deliver that.
Encouragement and acknowledgment of people’s contributions to the project go a long way to diminish fear that if you don’t own something completely, you aren’t getting anything out of it. And truth? Attention hogs and those who need sole credit in order to justify doing what they do? They’re not the people you want on your project, and you’re not going to change them. Avoid putting them there in the first place. You know who they are.
6. Process
I’m not a fan of over processing things, but I’m a fan of frameworks, of the scaffolding around the project that helps clarify paths, tasks, and roles, and makes room for the more human-brain-generated stuff to happen around it.
Processes need to be flexible and adaptable, but clear enough for people to understand the guidelines within which they should operate. That includes any rules or regulations, policies, etc that need to be adhered to, should those things be in play. And if everyone understands the ground rules from the get go, the ideas can flow more smoothly and freely, and everyone will understand their part in turning them from conceptual to concrete.
So that’s my brain dump of the things that make for successful collaboration in my book. But we don’t always do it well, so it must not be a universal – or simple – formula. What stops you from collaborating? What’s missing in your process that could make it easier to do? And what have you done that’s worked well in the past? Looking forward to hearing from you.
image credit: Erica Reid
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I really like the use of the words “purpose” rather than the usual one people bring to their description– “goals.” Keeping purpose in mind, at least to me, allows for flexibility and expansion rather than obsessing about reaching a set point and calling it success.
Focusing on team dynamics is also really key, as long as everyone knows who is on the team. Talked about this in the context of collaboration myself recently,
http://skilfulminds.com/2010/03/04/social-learning-collaboration-and-team-identity/
.-= Larry Irons´s last blog ..Learnable Services, CRM, and Social Business Design =-.
Exactly, Larry. Set points can actually limit our perspective, but overarching purpose can help us see what “success” looks like through a few different lenses. Or so I’ve found, anyway. Thanks for sharing your thoughts.
I really like the use of the words “purpose” rather than the usual one people bring to their description– “goals.” Keeping purpose in mind, at least to me, allows for flexibility and expansion rather than obsessing about reaching a set point and calling it success.
Focusing on team dynamics is also really key, as long as everyone knows who is on the team. Talked about this in the context of collaboration myself recently,
http://skilfulminds.com/2010/03/04/social-learning-collaboration-and-team-identity/
.-= Larry Irons´s last blog ..Learnable Services, CRM, and Social Business Design =-.
Exactly, Larry. Set points can actually limit our perspective, but overarching purpose can help us see what “success” looks like through a few different lenses. Or so I’ve found, anyway. Thanks for sharing your thoughts.
1st off I love the photo, that is a great find.
I really like your first point here and hope that others really focus on that. You can not be successful without building on a strong foundation…and by establishing the ground rules up front and ensuring that there is some kind of process that is to be followed really provides the necessary direction for success.
As usual, thanks for the braindump!
Mike P | @mikepascucci
.-= Mike P´s last blog ..The Social Media Wheel =-.
Yay for Flickr Creative Commons. 🙂 so much comes back to clear communication, really. And being willing to say what you’re thinking, even if you think it sounds silly or repetitive. Communication is often the linchpin, but we’d like to make it circumstantial sometimes. I haven’t met a project yet that couldn’t do with a bit more clarity. 🙂
1st off I love the photo, that is a great find.
I really like your first point here and hope that others really focus on that. You can not be successful without building on a strong foundation…and by establishing the ground rules up front and ensuring that there is some kind of process that is to be followed really provides the necessary direction for success.
As usual, thanks for the braindump!
Mike P | @mikepascucci
.-= Mike P´s last blog ..The Social Media Wheel =-.
Yay for Flickr Creative Commons. 🙂 so much comes back to clear communication, really. And being willing to say what you’re thinking, even if you think it sounds silly or repetitive. Communication is often the linchpin, but we’d like to make it circumstantial sometimes. I haven’t met a project yet that couldn’t do with a bit more clarity. 🙂
Hey Amber!
A great post with lots to chew on. On team dynamics, though, I have to say that I’ve found that when you have conflict of ideas, you actually get better ideas. You challenge each other and usually come to an even better idea than what you brought to the table. Your point about the environment is imperative, though – if you don’t have the respect in the room, it won’t happen.
I think I would add contingency. What happens if the collaboration doesn’t go as planned? What happens if the success isn’t what was expected? How will you re-evaluate and work with what you have?
Oh, without question, conflicting ideas is good. That’s why my caveat is that we have to do that with respect and tolerance, not vitriol, which is the death knell of so many potentially constructive and progressive conversations.
I like the contingency part very much. Always good to at least discuss the backside scenarios that aren’t so pretty.
Hey Amber!
A great post with lots to chew on. On team dynamics, though, I have to say that I’ve found that when you have conflict of ideas, you actually get better ideas. You challenge each other and usually come to an even better idea than what you brought to the table. Your point about the environment is imperative, though – if you don’t have the respect in the room, it won’t happen.
I think I would add contingency. What happens if the collaboration doesn’t go as planned? What happens if the success isn’t what was expected? How will you re-evaluate and work with what you have?
Oh, without question, conflicting ideas is good. That’s why my caveat is that we have to do that with respect and tolerance, not vitriol, which is the death knell of so many potentially constructive and progressive conversations.
I like the contingency part very much. Always good to at least discuss the backside scenarios that aren’t so pretty.
I think an Awareness that everyone is working within the context of their Perceived Realities is important. Understanding this and being open to ensuring that your collaborative participants are truly all on the same page at the same time with an agreed upon end goal may be slow-going at first, but ultimately takes you to the desired end more efficiently.
The most difficult collaborative relationships I’ve forged have been as a Parent with my children’s Teachers. Not because we don’t all desire to do what’s best for the student (though sometimes, that’s the case) — but because invisible history must first be worked through before Trust on both sides is established and that THIS collaborative partnership is not like other parent/teacher experiences that may or may not have gone so well.
Taking the time to follow Stephen Covey’s “Seek to understand, then seek to be understood” has proved to be a critical first step in any truly successful collaboration for me.
Totally out of context, but I’m fascinated about the words you chose to capitalize here. 🙂 Any particular reasons?
I think an Awareness that everyone is working within the context of their Perceived Realities is important. Understanding this and being open to ensuring that your collaborative participants are truly all on the same page at the same time with an agreed upon end goal may be slow-going at first, but ultimately takes you to the desired end more efficiently.
The most difficult collaborative relationships I’ve forged have been as a Parent with my children’s Teachers. Not because we don’t all desire to do what’s best for the student (though sometimes, that’s the case) — but because invisible history must first be worked through before Trust on both sides is established and that THIS collaborative partnership is not like other parent/teacher experiences that may or may not have gone so well.
Taking the time to follow Stephen Covey’s “Seek to understand, then seek to be understood” has proved to be a critical first step in any truly successful collaboration for me.
Totally out of context, but I’m fascinated about the words you chose to capitalize here. 🙂 Any particular reasons?
Hi Amber,
When I think about the collaboration I am most proud of in my career two additional attributes come into play: Vision and Passion.
I see Vision (no pun intended!) as different from purpose – a genuine ability to see what the end result will look like, and how it will benefit customers, the company and everyone involved in bringing it to life. I found our team’s ability to create this vision together to be quite powerful.
Passion is what held our team together as we met challenges throughout our initiative. We all wanted to be on that team because we believed wholeheartedly in what we were doing and where we were headed; the passion served as the compass when we swerved off track due to challenges that every team faces (and that you delineate so well in your post).
Thanks for the opportunity to share!
@LisaPetrilli
.-= Lisa Petrilli´s last blog ..LisaPetrilli: RT @jeffjarvis: Hearing charming talk by United guitar video guy Dave Carroll at #brite10. "No customer is statistically insignificant." =-.
I like the words Vision and Passion, though they’re up there with ones that I think get heavily abused and not really delivered on, because simply by uttering them we think we’ve demonstrated them. 🙂
I’d like to talk more about how you *find* and create that vision. What defines a vision from something different, like purpose? As in the specific characteristics that delineate between the two? It’s so easy to get wrapped up in semantics that I want people to see what you’re asking them to try and find.
Great point. Let me see if using specifics helps to better convey how I think they differ.
At the time I was the Product & Marketing Manager for Baxter Healthcare’s base business – I.V. bags that almost everyone gets if you’re in the hospital – a business worth about $500 million at the time. Greenpeace was telling our customers – and we had half the market at the time – that the PVC in our bags was bad for the environment if they ended up in landfills. Our customers were confused, and those who were environmentally conscious started asking their purchasing departments to switch to a competitor that sold PVC-free bags.
Our *purpose* was to immediately address customer concerns, show that we were being responsive, and create a solution that would enable us to maintain our market share, intelligently address Greenpeace’s claims and deepen loyalty from our customers. (I really could have used social media back then!)
Our *vision* was to create an I.V.Bag recycling program that would be so well thought-out and implemented that Greenpeace would recognize our efforts, our customers would appreciate our ingenuity, and that those customers who were serious about environmental issues would be able to easily embrace. We could actually *see* what that would look like down to the last detail when implemented – and ultimately how those I.V. bags would be used to manufacture other items like floor mats. Having that vision in our minds was incredibly powerful.
We were so successful that once it was implemented I presented the program at a United Nations-sponsored conference in Geneva, Switzerland. We not only held our share but we gained a big account because of our efforts.
Hope this helps better define my thoughts on the difference between the two – and how to address a challenge from Greenpeace. 🙂
.-= Lisa Petrilli´s last blog ..LisaPetrilli: RT @jeffjarvis: Hearing charming talk by United guitar video guy Dave Carroll at #brite10. "No customer is statistically insignificant." =-.
Hi Amber,
When I think about the collaboration I am most proud of in my career two additional attributes come into play: Vision and Passion.
I see Vision (no pun intended!) as different from purpose – a genuine ability to see what the end result will look like, and how it will benefit customers, the company and everyone involved in bringing it to life. I found our team’s ability to create this vision together to be quite powerful.
Passion is what held our team together as we met challenges throughout our initiative. We all wanted to be on that team because we believed wholeheartedly in what we were doing and where we were headed; the passion served as the compass when we swerved off track due to challenges that every team faces (and that you delineate so well in your post).
Thanks for the opportunity to share!
@LisaPetrilli
.-= Lisa Petrilli´s last blog ..LisaPetrilli: RT @jeffjarvis: Hearing charming talk by United guitar video guy Dave Carroll at #brite10. "No customer is statistically insignificant." =-.
I like the words Vision and Passion, though they’re up there with ones that I think get heavily abused and not really delivered on, because simply by uttering them we think we’ve demonstrated them. 🙂
I’d like to talk more about how you *find* and create that vision. What defines a vision from something different, like purpose? As in the specific characteristics that delineate between the two? It’s so easy to get wrapped up in semantics that I want people to see what you’re asking them to try and find.
Great point. Let me see if using specifics helps to better convey how I think they differ.
At the time I was the Product & Marketing Manager for Baxter Healthcare’s base business – I.V. bags that almost everyone gets if you’re in the hospital – a business worth about $500 million at the time. Greenpeace was telling our customers – and we had half the market at the time – that the PVC in our bags was bad for the environment if they ended up in landfills. Our customers were confused, and those who were environmentally conscious started asking their purchasing departments to switch to a competitor that sold PVC-free bags.
Our *purpose* was to immediately address customer concerns, show that we were being responsive, and create a solution that would enable us to maintain our market share, intelligently address Greenpeace’s claims and deepen loyalty from our customers. (I really could have used social media back then!)
Our *vision* was to create an I.V.Bag recycling program that would be so well thought-out and implemented that Greenpeace would recognize our efforts, our customers would appreciate our ingenuity, and that those customers who were serious about environmental issues would be able to easily embrace. We could actually *see* what that would look like down to the last detail when implemented – and ultimately how those I.V. bags would be used to manufacture other items like floor mats. Having that vision in our minds was incredibly powerful.
We were so successful that once it was implemented I presented the program at a United Nations-sponsored conference in Geneva, Switzerland. We not only held our share but we gained a big account because of our efforts.
Hope this helps better define my thoughts on the difference between the two – and how to address a challenge from Greenpeace. 🙂
.-= Lisa Petrilli´s last blog ..LisaPetrilli: RT @jeffjarvis: Hearing charming talk by United guitar video guy Dave Carroll at #brite10. "No customer is statistically insignificant." =-.
Provocative post, Amber. Thank you. This is an exciting time. Collaboration and online communities are 2010 imperatives. The different types of communities that exist and are being formed, and the variety of collaborations that are underway indicates we are working in the right direction. Resource utilization, strengths and weakness analysis, and personality profiles are priorities both in terms of team participants and project scope and efficacy.
I like the distinction between vision and purpose. Without purpose the community is not mission focused and does not achieve greater levels of healthy interaction and potentiality of real collaboration. Here are some lessons learned: http://www.dynamicalsoftware.com/news/?p=93
Best to you,
Avery
Avery’s latest blog: http://www.dynamicalsoftware.com/facebook/social/intelligence
Provocative post, Amber. Thank you. This is an exciting time. Collaboration and online communities are 2010 imperatives. The different types of communities that exist and are being formed, and the variety of collaborations that are underway indicates we are working in the right direction. Resource utilization, strengths and weakness analysis, and personality profiles are priorities both in terms of team participants and project scope and efficacy.
I like the distinction between vision and purpose. Without purpose the community is not mission focused and does not achieve greater levels of healthy interaction and potentiality of real collaboration. Here are some lessons learned: http://www.dynamicalsoftware.com/news/?p=93
Best to you,
Avery
Avery’s latest blog: http://www.dynamicalsoftware.com/facebook/social/intelligence
Everyone has felt it: the heart twitch of dread when they feel as though they won’t be recognized as The Author of The Solution. ALL of us.
Growth and real magic happens when we can overcome that fear and move forward. That’s collaboration and it’s freakin’ awesome.
In order to truly affect lasting, significant change, one has to be willing to surrender the Ego to the ideal.
Thanks for the post!
Best,
M.
.-= mckra1g´s last blog ..mckra1g: When I am brought up to a point of internal truth, I have to choose: am I going to put up or shut up? That’s my driver. =-.
Yep, all of us. And as you deftly point out, growth comes from stretching beyond that discomfort and taking a bit of a leap of faith that the good of the many truly may outweigh the good of the few. Or the one.
Everyone has felt it: the heart twitch of dread when they feel as though they won’t be recognized as The Author of The Solution. ALL of us.
Growth and real magic happens when we can overcome that fear and move forward. That’s collaboration and it’s freakin’ awesome.
In order to truly affect lasting, significant change, one has to be willing to surrender the Ego to the ideal.
Thanks for the post!
Best,
M.
.-= mckra1g´s last blog ..mckra1g: When I am brought up to a point of internal truth, I have to choose: am I going to put up or shut up? That’s my driver. =-.
Yep, all of us. And as you deftly point out, growth comes from stretching beyond that discomfort and taking a bit of a leap of faith that the good of the many truly may outweigh the good of the few. Or the one.
Amber, tons to consider here. Great content to digest….
To collaborate means to first admit that you don’t know it all, that someone may be more creative than you, and in fact, you do not always know the perfect process/plan. That realization can sting if your pride is not in check. Collaboration really is the art of bringing your A-game to the table while allowing your humility to speak first. Picking the “team” is important, but if the person pulling everyone together has pride and insecurity issues, you’re screwed. It all goes back to leadership…thanks for the reminder to maintain humble in spirit Amber.
Summer
@summerjoy
Ah, pride. We are quite fragile creatures with that, aren’t we (including me)? I love the phrase “allowing your humility to speak first”. I might just borrow that one. 🙂
You can use it as long as you tell everybody that I HAD the best idea…wait….pride check!! haha! Totally kidding Amber, use any phrase you like 🙂 I would consider it an honor 🙂 One thing i love about humility, if you let it, it takes less effort to maintain than pride. (key words, “if you let it”)
Sum
Amber, tons to consider here. Great content to digest….
To collaborate means to first admit that you don’t know it all, that someone may be more creative than you, and in fact, you do not always know the perfect process/plan. That realization can sting if your pride is not in check. Collaboration really is the art of bringing your A-game to the table while allowing your humility to speak first. Picking the “team” is important, but if the person pulling everyone together has pride and insecurity issues, you’re screwed. It all goes back to leadership…thanks for the reminder to maintain humble in spirit Amber.
Summer
@summerjoy
Ah, pride. We are quite fragile creatures with that, aren’t we (including me)? I love the phrase “allowing your humility to speak first”. I might just borrow that one. 🙂
You can use it as long as you tell everybody that I HAD the best idea…wait….pride check!! haha! Totally kidding Amber, use any phrase you like 🙂 I would consider it an honor 🙂 One thing i love about humility, if you let it, it takes less effort to maintain than pride. (key words, “if you let it”)
Sum
Excellent advice and direction for business collaborations but also,and I am sure many fall into this category as well, excellent advice for parents of teenagers! To approach parenting with a young person as a collaborative effort toward a common purpose can naturally by definition eliminate many of the daily conflicts and power struggles.
Thank you.
As a parent to teens, I couldn’t agree more. Making sure that you are honoring their voice and POV re solutions = gold. Respect is key. Great point, Cari!
.-= mckra1g´s last blog ..mckra1g: When I am brought up to a point of internal truth, I have to choose: am I going to put up or shut up? That’s my driver. =-.
I’m going to keep this in mind for the three year old. 🙂 Heaven knows she’s pretty obstinate, like her mommy…
Excellent advice and direction for business collaborations but also,and I am sure many fall into this category as well, excellent advice for parents of teenagers! To approach parenting with a young person as a collaborative effort toward a common purpose can naturally by definition eliminate many of the daily conflicts and power struggles.
Thank you.
As a parent to teens, I couldn’t agree more. Making sure that you are honoring their voice and POV re solutions = gold. Respect is key. Great point, Cari!
.-= mckra1g´s last blog ..mckra1g: When I am brought up to a point of internal truth, I have to choose: am I going to put up or shut up? That’s my driver. =-.
I’m going to keep this in mind for the three year old. 🙂 Heaven knows she’s pretty obstinate, like her mommy…
Not sure if I have any elements to add, but I do want to echo the importance of respect for all team members and the value of creating a safe place to be creative and exchange ideas.
I read a terrific book on leadership/management entitled Managing from the Heart. In it, the authors share five principles of caring management. One of them is: Even if you disagree, please don’t make me wrong.
I think adhering to this principle in a team setting also makes for effective collaborations. As Lauren says, it’s okay to have competing and conflicting ideas. Without those, I’d be worried about a project’s success. The challenge is how you manage the discussion around those competing and conflicting ideas.
Without question, David, that’s crucial. If there’s no respectful behavior going on, the rest goes out the window. I’ve been in scenarios where the very best ideas were derailed simply because people didn’t know how to disagree without attacking each other personally. Toxic, to say the least.
Thanks for weighing in, and for sharing the book.
Not sure if I have any elements to add, but I do want to echo the importance of respect for all team members and the value of creating a safe place to be creative and exchange ideas.
I read a terrific book on leadership/management entitled Managing from the Heart. In it, the authors share five principles of caring management. One of them is: Even if you disagree, please don’t make me wrong.
I think adhering to this principle in a team setting also makes for effective collaborations. As Lauren says, it’s okay to have competing and conflicting ideas. Without those, I’d be worried about a project’s success. The challenge is how you manage the discussion around those competing and conflicting ideas.
Without question, David, that’s crucial. If there’s no respectful behavior going on, the rest goes out the window. I’ve been in scenarios where the very best ideas were derailed simply because people didn’t know how to disagree without attacking each other personally. Toxic, to say the least.
Thanks for weighing in, and for sharing the book.
Amber —
Many thanks for this post. It reminds me of a book I continually return to when thinking about collaborations: Jon Katzenbach’s and Douglas Smith’s
*The Wisdom of Teams*. Common purpose and direction, complementary skills, group size, and commitment to the success of the project AND each other — good advice for all types of collaborations, including in-house, or across a sector or community.
.-= Anne Ackerson´s last blog ..Younger Minds Attract Younger Audiences* =-.
Amber —
Many thanks for this post. It reminds me of a book I continually return to when thinking about collaborations: Jon Katzenbach’s and Douglas Smith’s
*The Wisdom of Teams*. Common purpose and direction, complementary skills, group size, and commitment to the success of the project AND each other — good advice for all types of collaborations, including in-house, or across a sector or community.
.-= Anne Ackerson´s last blog ..Younger Minds Attract Younger Audiences* =-.
Having the right tools to collaborate is also essential. People often mistake project management tools to be the answer, but ToDos and Milestones aren’t the things that lead to a successful collaboration.
Consider Braintrust.io, a social collaboration tool geared to helping groups have meaningful conversations.
Having the right tools to collaborate is also essential. People often mistake project management tools to be the answer, but ToDos and Milestones aren’t the things that lead to a successful collaboration.
Consider Braintrust.io, a social collaboration tool geared to helping groups have meaningful conversations.
Collaboration is probably the hottest topic in Project Management. Even Microsoft finally noticed: the latest MS Project 2010 has collaboration in mind.
Team dynamics, in your list above, is very tricky, and has a lot to do with motivation. I’ve worked at companies before where I can’t see the concept of team dynamics apply, save for a few, very motivated employees (mostly designers).
.-= PM Hut´s last blog ..The Importance of Documentation in Project Management =-.
Collaboration is probably the hottest topic in Project Management. Even Microsoft finally noticed: the latest MS Project 2010 has collaboration in mind.
Team dynamics, in your list above, is very tricky, and has a lot to do with motivation. I’ve worked at companies before where I can’t see the concept of team dynamics apply, save for a few, very motivated employees (mostly designers).
.-= PM Hut´s last blog ..The Importance of Documentation in Project Management =-.
Dated comment, but I love this post Amber! Â Point Numer 1: Purpose and direction is SO CRUCIAL. Â Aligning the motivations of all parties involved at the forefront is how I’ve been wording it lately, but the idea is the same. Â Id be interested in asking you a few questions if you have time! Â I have an application focused on team collaboration within small teams and this point has been a big hurdle for adoption. Â Would you be open to a quick chat in the near future?