This is the last in our series on Social Media Time Management, but you’ll really find that these are less ideas about managing just social media and more ideas for managing online life in general. It’s a balancing act. And ultimately, you’re in the driver’s seat.
1) Manage Disruptions
The key to managing disruptions is to have daily priorities. Sounds simple, but isn’t. Pick three things that you have to get done today, and focus relentlessly on those. (Hint: they should always be tied into your bigger picture goals, or you’re wasting time). If that means you have to say “I’m blogging for an hour”, do that, and let nothing but emergencies stand in your way.
Realistically, unexpected stuff pops up. Document it, find a home for it so you can address it later, and give yourself permission to forget it until the time comes where it makes the priority list. If you have to address it now, take note of what you’re working on and come straight back to it when you’re done.
2) Control Information Overload
Stop trying to be everywhere. Just stop. In social media, information overload is yours to own and manage. Pick your two or three social sites and, unless your JOB is to spot the next big things, stick with them. Adopt new tools or strategies only when there is a compelling business reason to do so.
Subscribe only to the blogs you read, and unsub from the ones you don’t, without apology. Delete email you aren’t going to respond to (be honest), and never use your inbox as a to-do list (see #6). Turn your IM off when you’re trying to work. Lots of ideas getting in the way of execution? Create a parking lot for them so you can capture them and get them out of your mind. Visit this once a week, and see if any ideas on the paper warrant a move to reality.
3) Leverage Tools
Use a desktop tool like TweetDeck, Seesmic Desktop, CoTweet or HootSuite to streamline your Twitter use. Blog using a fluid tool like WordPress that has a suite of plugins to make your life easier, and use the scheduling function to write posts in advance. Make folders in Google Reader so you can prioritize your blog reviewing depending on how much time you have available.
However, resist the urge to automate your interactions. Automate and consolidate everything you can up to that point, but the engagement on social sites needs to be you, not a robot. THIS is where you need to spend the time.
4) Annotate and Share
If you don’t have one already, get a Delicious.com account and use it for your bookmarks. I say bookmark freely, even if you never get back to reading it. If you want to find something, it’s easier to go back to it. If you don’t, your links can be a valuable resource of information to others (and you can send them to your specific tags if you get repeated requests for the same information).
Use sites like Slideshare.net to share your presentations, and get ideas or frameworks for ones of your own. Try Flickr Creative Commons for sourcing images and sharing your own. Get to know and love the collaborative power of Google Docs or Zoho, so you don’t have to send stuff around in emails. Leverage your intranet or project tools like Basecamp to share information. The less time you spend looking for stuff, the more time you have to DO stuff.
5) Sometimes Templates are Okay
If you’re asked the same question several times a day in an email, write up a little framework of a response that you can personalize for each recipient, but that contains the bulk of the information you need to share. Same with Twitter. No, this doesn’t mean an autobot, this means having a set of standard links on hand or responses to common questions that you can respond to as needed without having to recreate it every time.
Build an FAQ page on your site to point people do. Create sharable documents that contain frequently requested information and have them on ready five in a folder for easy access. Build your tags in Delicious so that you can send people there for broad categories of related information, like statistics or case studies.
6) Wrangle Task Management
When you’re processing email or items in social media, every time a task pops up, you need a place to put it. I use Things for Mac, but there are lots of programs that will work, even the (gasp) task list in Outlook.
When you’re overwhelmed by what you’re supposed to do (say, the notes from a seminar you just attended or the volume of stuff in your inbox), process one thing at a time and ask yourself “What do I need to do with this as a next step?”. Whatever that task is, create an item for it on your task list and archive the rest of the information for later reference. Bonus step? Tag the items on your list that are doable in less than five minutes so you can take time each day (say, 35 to 45 minutes) to plow through a handful of those.
7) Communicate Expectations
Sometimes, you don’t have the answer. Sometimes, you don’t have the time to get to something right now, but you will at some point. Honesty and humility go a long way to helping manage expectations for responsiveness online. Try these:
- “I’d love to get that information to you, but I need 48 hours. Will that be okay, or do you need it sooner?”
- “I don’t have the answer to that, but I’d like to send your request to someone who does and have them respond. Is that okay?”
- “Hey there, I got your note but need a little time to respond. I’ll be back to you within the day.”
- To your boss, perhaps: “I’d like to complete this project, but here’s the information/resources I’m missing to get it done…”
This is another reason why it’s crucial to infuse some humanity into your conversations online, so folks know that you’re just a person over there, not a superhero or a robot. You need time to spend with your kid, feed the dog, spend with your spouse, read a book. Yes, you should still do those things. Being sure that folks know you’re responsive in a reasonable fashion but not going to be able to handle things ’round the clock is super important.
8 ) Establish Routines
If you have regular tasks and tactics to focus on, you’ll want to try and carve out time for them. Some examples:
- Blogging
- Reviewing and responding to email
- Listening and Monitoring (unless you have a dedicated staff person for this)
- Reporting and Analysis
- Checking in on social networks – Twitter, Facebook, LinkedIn, Forums, Community sites
If you set aside specific hours in your day, turn off other distractions. (Yes, it’s okay to close your email program). Put your phone on Do Not Disturb or let it go to voicemail. Even 30 minutes of focused time on a single task, on a regular basis can ramp up your productivity. It is NOT “inauthentic” to set times to interact on your chosen social networks. It’s all a matter of balancing priorities.
9) Unplug.
Please. Get offline. Go outside. Take a bath. Play with your kid. Go to the movies. Or go to an in-person event or Tweetup. There is nothing that will derail your social media efforts more than never walking away from them.
You need perspective from an unplugged view so you priorities stay in focus. You need time to scribble your goals on paper, or just think. Productivity isn’t always about how many balls you’re juggling. Sometimes, it’s about very careful editing of how you do – or don’t – spend your time.
So, I’m sure you have tips and tricks for how you manage all of your social media efforts. Where do you draw the lines and say enough is enough? How do you prioritize, and are you allowing yourself to set realistic limitations and goals? I’d love your thoughts in the comments.
image by st_a_sh
#1: Managing disruptions. That’s the toughest. You almost have to schedule the disruptions so they cease to become disruptions. Like limiting Twitter conversations to 10 minutes per hour if your workload is heavier than on other days.
Since I don’t have regular 9-5 office hours, I still struggle with that. It’s easier to manage your engagement “schedule” when your workday ends when the whistle blows. 😉
I don’t know *anyone* with 9-5 office hours anymore. And you can’t control everything. We all have to do the best we can. I’m not sure when the trend started that we all had to do everything and do it flawlessly, but I’m pushing back on that. Hard.
I actually shut off my sounds on my phone to stop being disrupted! haha
#1: Managing disruptions. That’s the toughest. You almost have to schedule the disruptions so they cease to become disruptions. Like limiting Twitter conversations to 10 minutes per hour if your workload is heavier than on other days.
Since I don’t have regular 9-5 office hours, I still struggle with that. It’s easier to manage your engagement “schedule” when your workday ends when the whistle blows. 😉
I don’t know *anyone* with 9-5 office hours anymore. And you can’t control everything. We all have to do the best we can. I’m not sure when the trend started that we all had to do everything and do it flawlessly, but I’m pushing back on that. Hard.
I actually shut off my sounds on my phone to stop being disrupted! haha
This has been a great series, Amber. Re: the tools you use, I have a question: how often do you keep social tools like TweetDeck (or whatever you use) open while you’re doing other things?
For me, it’s really different. Remember that being on social media is MY JOB. It’s not for most people.
The only thing I keep up all day is Seesmic Desktop for Twitter. I turn it off during phone calls or meetings so I’m not distracted. But Twitter is like a phone for me, so it’s up more than other things.
My email is admittedly up a lot, but I’m trying to learn to do what some of my smart friends do, and pick windows in which to answer and respond to email. It’s one area for me that’s still a little wild and crazy.
We have a team that helps manage our listening and engagement stuff through Radian6, so I get email alerts when stuff is assigned to me (part of the issue of turning off email, above). I have my dashboard open at least once a day to get a lay of the land.
I set aside an hour a day to either write, or brainstorm topics to write about. Often times, this is in the evening, after my daughter goes to bed.
Does that help?
This has been a great series, Amber. Re: the tools you use, I have a question: how often do you keep social tools like TweetDeck (or whatever you use) open while you’re doing other things?
For me, it’s really different. Remember that being on social media is MY JOB. It’s not for most people.
The only thing I keep up all day is Seesmic Desktop for Twitter. I turn it off during phone calls or meetings so I’m not distracted. But Twitter is like a phone for me, so it’s up more than other things.
My email is admittedly up a lot, but I’m trying to learn to do what some of my smart friends do, and pick windows in which to answer and respond to email. It’s one area for me that’s still a little wild and crazy.
We have a team that helps manage our listening and engagement stuff through Radian6, so I get email alerts when stuff is assigned to me (part of the issue of turning off email, above). I have my dashboard open at least once a day to get a lay of the land.
I set aside an hour a day to either write, or brainstorm topics to write about. Often times, this is in the evening, after my daughter goes to bed.
Does that help?
Yes, definitely. I’ve gone back and forth on the ‘keeping things open’ front. I’ve been trying to close email and Twitter more strategically. It is helpful – especially when I’m pushing up against deadlines.
Of course that’s when I usually get my most urgent emails. 🙂
Yes, definitely. I’ve gone back and forth on the ‘keeping things open’ front. I’ve been trying to close email and Twitter more strategically. It is helpful – especially when I’m pushing up against deadlines.
Of course that’s when I usually get my most urgent emails. 🙂
Great tips Amber.
I think in order to succeed in today’s world, people need to become information synthesizers. People adept at that skill don’t feel overwhelmed and you definitely don’t hear them whine about information overload. At the core of information synthesizing is strong emotional intelligence, knowing what you want most in order to know what to do first. You have to know your goals first in order to meet them and you have to the self-consciousness to exert self-discipline. That requires working on our emotional quotient/intelligence.
Sometimes, that’s easier said than done though. Time to go do some info synthesizing. 🙂
Great tips Amber.
I think in order to succeed in today’s world, people need to become information synthesizers. People adept at that skill don’t feel overwhelmed and you definitely don’t hear them whine about information overload. At the core of information synthesizing is strong emotional intelligence, knowing what you want most in order to know what to do first. You have to know your goals first in order to meet them and you have to the self-consciousness to exert self-discipline. That requires working on our emotional quotient/intelligence.
Sometimes, that’s easier said than done though. Time to go do some info synthesizing. 🙂
#2 “Just stop.” ITA that the overload is ours to manage, and you’ve found my way of managing goals and expectations–stopping, stepping back to focus on the critical task at hand.
We’re not online or on the job 24/7, so we need to give ourselves permission to let go: we’re going to miss things, go off routines and schedules, go offline. I think stepping away helps me focus when I step back. FWIW.
#2 “Just stop.” ITA that the overload is ours to manage, and you’ve found my way of managing goals and expectations–stopping, stepping back to focus on the critical task at hand.
We’re not online or on the job 24/7, so we need to give ourselves permission to let go: we’re going to miss things, go off routines and schedules, go offline. I think stepping away helps me focus when I step back. FWIW.
The most difficult one to master is #8. The new shiny object yearns for your attention and when you see others plow into it and have success with it, you’ll just obsess about it.
As you say it’s a constant balancing act.
For me personally I have 3 goals: help solve problems, learn and connect. By only focusing on doing these activities I know exactly what I’m looking for and more importantly this makes me happy.
I’m an 80/20 person so I only focus on doing things that are valuable, everything else that doesn’t fit into those 3 things is set aside.
Great tips!
The most difficult one to master is #8. The new shiny object yearns for your attention and when you see others plow into it and have success with it, you’ll just obsess about it.
As you say it’s a constant balancing act.
For me personally I have 3 goals: help solve problems, learn and connect. By only focusing on doing these activities I know exactly what I’m looking for and more importantly this makes me happy.
I’m an 80/20 person so I only focus on doing things that are valuable, everything else that doesn’t fit into those 3 things is set aside.
Great tips!
Amber –
Number 9 resonates with me. In addition to “Get Offline. Go Outside.” I’d add Go To Sleep.
I’m constantly reminding myself that life is not a sprint and that I must pace myself. So many times I look at the clock and think how did it get so late already. “It will all be there in the morning, really it will, go to bed Jeremy.”
Thanks for the tips – very useful advice.
Amber –
Number 9 resonates with me. In addition to “Get Offline. Go Outside.” I’d add Go To Sleep.
I’m constantly reminding myself that life is not a sprint and that I must pace myself. So many times I look at the clock and think how did it get so late already. “It will all be there in the morning, really it will, go to bed Jeremy.”
Thanks for the tips – very useful advice.
The key to this, I think, is to take the reins and “Manage Thyself!” These are great suggestions, and most of them speak to you taking the power instead of allowing those emails, notifications, and e-commerce to rule you.
Just like not answering the phone while you’re engaged in a family dinner, deciding that you’re in charge can allow you to do the same thing.
Good post. Marsha
OK one more. I have to be blunt, because sometimes a blunt object works best.
Recognize that you might be the problem. This is tough, but if you are active, your network will be active. No need to reply to all those posts, emails, etc. No need to send out noise just to be heard.
We do corporate email productivity training (infoexcellence.com). Our research shows that for every 5 emails sent you will get 3 in return. If you restrain from sending just one marginally required email your volume will go down 10%. This may mean just paring the distribution list to the recipients that really need to know. The average corporate email goes to about 3 recipients. Try it.
OK one more. I have to be blunt, because sometimes a blunt object works best.
Recognize that you might be the problem. This is tough, but if you are active, your network will be active. No need to reply to all those posts, emails, etc. No need to send out noise just to be heard.
We do corporate email productivity training (infoexcellence.com). Our research shows that for every 5 emails sent you will get 3 in return. If you restrain from sending just one marginally required email your volume will go down 10%. This may mean just paring the distribution list to the recipients that really need to know. The average corporate email goes to about 3 recipients. Try it.
Annotate and Share – YES, YES, YES! (did I say YES?)
I use social bookmarking prolifically. Not only do you have more time to do stuff when you can find stuff, but social bookmarks are mobile. Caught without your laptop? Left the iPhone at home? You can access bookmarks from any computer. My personal sites of choice are Delicious and StumbleUpon – not only for their ease of access but the traffic generation capabilities and the Stumblers community.
Annotate and Share – YES, YES, YES! (did I say YES?)
I use social bookmarking prolifically. Not only do you have more time to do stuff when you can find stuff, but social bookmarks are mobile. Caught without your laptop? Left the iPhone at home? You can access bookmarks from any computer. My personal sites of choice are Delicious and StumbleUpon – not only for their ease of access but the traffic generation capabilities and the Stumblers community.
Superb suggestions, Amber. It also depends on individuals. Some place a higher priority on social media than others for their business. We’re spread thin — so pick three activities that you do well and stick with them instead of trying to do all.
Superb suggestions, Amber. It also depends on individuals. Some place a higher priority on social media than others for their business. We’re spread thin — so pick three activities that you do well and stick with them instead of trying to do all.
A very good article. I find myself so distracted with so much to do. My two biggest time consumers is reading other blogs, commenting on them and promoting my own blog. Before I know it, the day is finnished and I get that nothing occumplished feeling.
I am in serious need of geting myself inorder. I have done a lot since I started, but still feel that I can do more.
This post is a great help as it reminds me of things that I have forgotten and of things that I should try
A very good article. I find myself so distracted with so much to do. My two biggest time consumers is reading other blogs, commenting on them and promoting my own blog. Before I know it, the day is finnished and I get that nothing occumplished feeling.
I am in serious need of geting myself inorder. I have done a lot since I started, but still feel that I can do more.
This post is a great help as it reminds me of things that I have forgotten and of things that I should try
Favorite quote: There is nothing that will derail your social media efforts more than never walking away from them.
I find that stepping away from social media gives me a breath of fresh air. And I never miss anything. I’m always so certain something major happened on Twitter, but it never does.
Great post. I’ll be sharing it.
Favorite quote: There is nothing that will derail your social media efforts more than never walking away from them.
I find that stepping away from social media gives me a breath of fresh air. And I never miss anything. I’m always so certain something major happened on Twitter, but it never does.
Great post. I’ll be sharing it.
AMBER: Sending you SUCH a karmic hug for these wise words. Your insightful post nailed every single issue that as a social media newbie, I’m currently grappling with. This passage in particular realllly resonated…
“Please. Get offline. Go outside. Take a bath. Play with your kid. Go to the movies. Or go to an in-person event or Tweetup. There is nothing that will derail your social media efforts more than never walking away from them.”
Off to follow you on Twitter right now (& hat tip to Chris Brogan for highlighting your great work!)
AMBER: Sending you SUCH a karmic hug for these wise words. Your insightful post nailed every single issue that as a social media newbie, I’m currently grappling with. This passage in particular realllly resonated…
“Please. Get offline. Go outside. Take a bath. Play with your kid. Go to the movies. Or go to an in-person event or Tweetup. There is nothing that will derail your social media efforts more than never walking away from them.”
Off to follow you on Twitter right now (& hat tip to Chris Brogan for highlighting your great work!)
Amber,
GREAT ideas! keep up the good work. I would say to anyone who has any resistance to using these tools….got over your fear of the unknown. If you try them, you will definitely learn something valuable.
Looking forward to more from you Amber.
Sincerely
Scott Goodknight
Amber,
GREAT ideas! keep up the good work. I would say to anyone who has any resistance to using these tools….got over your fear of the unknown. If you try them, you will definitely learn something valuable.
Looking forward to more from you Amber.
Sincerely
Scott Goodknight
Hey Amber,
thanks for another kick in the pants to help me manage, scale, use my time better.
I am printing this out and reading it and re-reading it.
thank you
Mike
BTW: Took your time management session at #BW09
Hey Amber,
thanks for another kick in the pants to help me manage, scale, use my time better.
I am printing this out and reading it and re-reading it.
thank you
Mike
BTW: Took your time management session at #BW09
Managing disruptions is the biggest problem online… there is so many things going on such as email, news, videos, music… for time management to be effective it has to be learned by doing it over and over
Managing disruptions is the biggest problem online… there is so many things going on such as email, news, videos, music… for time management to be effective it has to be learned by doing it over and over
Control Information Overload — and how!
I think this is critical. I once heard author Jeff Davidson speak about information overload. He painted an image I can’t erase…information is like a shower that never turns off. He explained you can stand under the shower & shrivel up, or you can live most of your moments elsewhere and reach into the running water when you want. Your choice.
I agree with Amber. Take control & limit the amount of information coming to you.
Control Information Overload — and how!
I think this is critical. I once heard author Jeff Davidson speak about information overload. He painted an image I can’t erase…information is like a shower that never turns off. He explained you can stand under the shower & shrivel up, or you can live most of your moments elsewhere and reach into the running water when you want. Your choice.
I agree with Amber. Take control & limit the amount of information coming to you.
Good article. Very useful for the social media enthusiast.
Good article. Very useful for the social media enthusiast.
Very informative article. Personally liked point #4 and #5. Bookmarking and making templates for a single query that needs to be repeatedly replied to is a great idea. Also having an FAQ page set up for general questions that shall be asked. Also, one should make it a point to keep updating the FAQ page with new repeated queries.
Actually, this is well selected and much required topic. Everyday I see a lot of people spending hours on social networking and doing something which is waste of time. Moreover its good to discuss on saving time spent on social media. Well said.
As a employer, I need to monitor my employees activities and I should track what they are actually doing at work while I’m away from the office.
I have been using Replicon’s time recording software ( http://www.replicon.com/olp/online-time-recording-software.aspx ) to monitor and track my employees work hours at our office. I have introduced this software for my employees to avoid wasting of work time and to increase the productivity and efficiency.