Sometimes Kool-Aid Is Okay
You’ve heard the variations on the phrase “Drinking the Kool-Aid”. People boasting that they didn’t, people criticising others for doing so. Ragging on someone, even, for drinking their own Kool-Aid. I...
Read MoreYou Gotta Wanna Hear It
I’ve been running around lately at a bunch of conferences and meetings and such, and I’m starting to recognize a bit of a pattern. One question that comes up a lot around listening and community engagement is what,...
Read MoreOur Responsibility To Our Communities
A barn raising is a community effort. It’s something that’s done to aid a family – often more than one – with one of the most labor-intensive and expensive parts of getting settled domestically....
Read MoreThe Difference Between Hard and Hard Work
I think I’m going to end up repeating myself again, but I’m not sure I can help it. One of the frustrations I have with the discussions that swirl around social media is that there’s a big, big difference...
Read MoreWhy IS it so hard to be human?
I was talking with my effervescent friend CK over Twitter about how, sometimes, it just seems to be so damn hard for people and companies to be human. And it got me thinking hard about why that is. (She wrote about it, too,...
Read MoreWhy Being Extraordinary Wins
Think of your dentist’s office. Institutional furnishings, old copies of bad magazines, and the smell of latex, right? And my guess is that the prospect of heading to the dentist isn’t something that ranks high on...
Read MoreThe Post-Event Crash Phenomenon
I’ve finally recognized a pattern that’s emerged after months of heavy travel to events across the country. Part of my job – and a part I dearly love – is to be on the road, participating in all kinds of...
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