They’re Talking About You! Now What?

So, then. You’ve done your homework. You’ve listened. You know what social media isn’t and you’re ready to dive in. You’re paying attention.And lo and behold – they’re talking about you!...

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What social media isn’t.

There is so much discussion about what social media truly IS, and as many definitions as there are definers. (Check out the results of this google search to see what I mean.) If your mind is whirling about trying to nail down a...

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Be A Word Of Mouth Super Genius!

WHEN: Chicago: July 30 and September 4 Until now, only Wile E. Coyote could lay claim to the title Super Genius. No longer! Our friend and WOM guru Andy Sernovitz is hosting a small-group word of mouth marketing seminar. Usually...

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Diluted Brands: Just Add Everything

I was talking to Jane Chin on Plurk about her conundrum of too many blogs, and too little focus, and she’s not alone. My feeling was that in today’s hyper-niched world – brought to you by the wide and vast internet – brands are...

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Audience is a Four-Letter Word

Used as a noun, the word audience means “The group of spectators at a public event; listeners or viewers collectively, as in attendance at a theater or concert; the persons reached by a…broadcast; public.”I can’t stand the word...

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Joyful Marketing! (Really.)

Making people happy still fosters some of the strongest Word of Mouth you can find.This video has been all over the web and TV, and it never fails to make me cry tears of joy. Why is that good? Because joy is a feeling that you...

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some recent podcasts...

SocialPros Podcast
The GrowthLab Show
WellSpring Digital Chat